Shipping & Returns

Welcome to Pluff, where we strive to make your shopping experience as smooth as it can be. Please review our Shipping and Returns Policy to ensure a hassle-free journey with us!

  • Shipping Policy

    Processing Time:

    • Orders are typically processed within 1-2 business days.

    Shipping Methods:

    • We offer standard shipping options, and shipping times may vary based on your location.

    Shipping Rates:

    • Shipping rates are calculated at checkout based on your delivery address.

    International Shipping:

    • We currently offer international shipping. International shipping times and fees vary by destination.
  • Returns & Exchanges

    Damaged or Defective Items:

    • If your order arrives damaged or with defects, please contact us within 7 days of receiving your order. We will replace the items or issue a refund, as applicable.

    Returns Process:

    • Contact us at within 14 days of receiving your order to initiate a return.
    • Clearly state the reason for the return and include your order number in your email.

    Return Conditions:

    • Items must be in their original, unused condition.
    • Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.

    Refund Process:

    • Refunds will be issued once we receive and inspect the returned items.
    • Refunds may take 5-7 business days to reflect in your account.


    • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

    Non-Returnable Items:

    • Personalised or customised items are non-returnable.

  • Contact Us

    Have questions or concerns about your order? Reach out to our customer support team at, We're here to assist you!