Shipping & Returns
Welcome to Pluff, where we strive to make your shopping experience as smooth as it can be. Please review our Shipping and Returns Policy to ensure a hassle-free journey with us!
- Orders are typically processed within 1-2 business days.
- We offer standard shipping options, and shipping times may vary based on your location.
- Shipping rates are calculated at checkout based on your delivery address.
- We currently offer international shipping. International shipping times and fees vary by destination.
Returns & Exchanges
Damaged or Defective Items:
- If your order arrives damaged or with defects, please contact us within 7 days of receiving your order. We will replace the items or issue a refund, as applicable.
- Contact us at email@example.com within 14 days of receiving your order to initiate a return.
- Clearly state the reason for the return and include your order number in your email.
- Items must be in their original, unused condition.
- Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.
- Refunds will be issued once we receive and inspect the returned items.
- Refunds may take 5-7 business days to reflect in your account.
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Personalised or customised items are non-returnable.
Have questions or concerns about your order? Reach out to our customer support team at firstname.lastname@example.org, We're here to assist you!