Processing Time:

• Orders are typically processed within 1-2 business days.

Shipping Methods:

• We offer standard shipping options, and shipping times may vary based on your location.

Shipping Rates:

• Shipping rates are calculated at checkout based on your delivery address.

International Shipping:

• We currently offer international shipping. International shipping times and fees vary by destination.

Damaged or Defective Items:

• If your order arrives damaged or with defects, please contact us within 7 days of receiving your order. We will replace the items or issue a refund, as applicable.

Returns Process:

• Contact us at hello@pluff.co.uk within 14 days of receiving your order to initiate a return.
• Clearly state the reason for the return and include your order number in your email.

Return Conditions:

• Items must be in their original, unused condition.
• Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.

Refund Process:

• Refunds will be issued once we receive and inspect the returned items.
• Refunds may take 5-7 business days to reflect in your account.

Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Non-Returnable Items:

• Personalised or customised items are non-returnable.

Have questions or concerns about your order? Reach out to our customer support team at hello@pluff.co.uk, We're here to assist you!