Refund policy

PLLUFF Refund Policy

At Pluff, we are dedicated to providing you with the best products and services for your asthma management needs. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery. If, within this period, you are not completely satisfied with your Swheezies purchase, you may be eligible for a refund or exchange.

Eligibility for Refund/Exchange:

To be eligible for a refund or exchange, please ensure the following conditions are met:

  1. The product must be in its original condition, unused, and in its original packaging.

  2. You must provide proof of purchase, such as a valid order number or receipt.

How to Initiate a Refund/Exchange:

To initiate a refund or exchange, please follow these steps:

  1. Contact our customer support team at [customer support email] within 30 days of receiving your order.

  2. Provide your order number and details of the product(s) you wish to return or exchange.

  3. Our customer support team will guide you through the return process and provide you with a return authorisation if applicable.

Refund Process:

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund or exchange promptly. Refunds will be issued in the original form of payment, and you will receive a confirmation email once the refund is processed.

Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases where Swheezies has made an error in processing your order or if the product is found to be defective.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at hello@swheezies.com. We will work to resolve the issue promptly by offering a replacement or a refund.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team at [customer support email]. We are here to help!

Pluff is committed to ensuring your satisfaction, and we appreciate your trust in our brand.